Privacy Policy

1. Information We Collect

To provide you with our trekking and travel services, we may collect the following types of information:

• Personal Details: Name, email address, phone number, and physical billing address when you contact us or fill out our enquiry forms.
• Travel & Identification Data: Scanned passport copies, passport-sized photos, date of birth, and nationality. (Strictly required for issuing Tibet/Kailash permits, China group visas, TIMS cards, and national park entries).
• Health & Dietary Information: Pre-existing medical conditions, doctor certificates, emergency contacts, and dietary requirements to ensure your high-altitude safety.
• Technical Data: IP address, browser type, and basic analytics data when you browse our website to improve performance.

2. How We Use This Information

The information we collect is used in the following ways:

• To process your bookings, arrange chartered flights, and secure hotel reservations in Tibet and Nepal.
• To obtain official government permits (e.g., Tibet Travel Permit, Group Visa, TIMS cards).
• To communicate with you regarding your yatra schedules, payments, and preparation guides.
• To ensure your medical safety and oxygen-wellbeing during high-altitude treks.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted entities when strictly necessary:

• Government Authorities: We must share passport copies and visa photos with the Foreign Affairs Office of Tibet, the Immigration Office, and national park blocks.
• Service Providers: Domestic airlines, hotels, and local liaison guides receive only what's required to facilitate your trip.

4. Data Security

We implement a variety of safety measures to preserve your personal information. Physical copies of passports or documents are safely destroyed or returned to you after the yatra. Digital data is stored on highly restricted, secure databases.

5. Cookies

Our website uses no trackers or intrusive cookies. We might use basic browser sessions to store language settings or preferences. You can completely configure your browser to decline any cookies without affecting service functionality.